Our Return Policy:
Vincent's 100% Satisfaction Guarantee
If, for any reason, you are not completely satisfied with your purchase from Vincentshop.com simply return it to us within 45 days of purchase and we will issue a full refund to your original method of payment. Please be aware that some settling of the product may occur during shipping.
Products must be returned within 45 days of purchase in order to issue a refund. Returns must contain at least 50% of the original contents.
How do I Return an item?
To return items purchased on Vincentshop.com, please contact us directly at:
Please include your name, contact information, and detail describing your reason for return.
Please send all returns to:
DIXIE DERMA LLC
PO BOX 2411 Duxbury MA 02331
How long does it take for me to get a refund?
You will receive an email when your return has been received. Please allow 10-12 business days for the refund to appear on your credit card account. Please note we do not refund shipping fees, including any return shipping fees you may have incurred.
Can I return or exchange Vincent products I purchased from other retailers?
We only accept returns and exchanges for products purchased on Vincentshop.com. Purchases made in a partnered retail store or website may not be returned to Vincentshop.com. If the item you wish to return was not purchased on our website, please return the product to the place of purchase for resolution.